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PayPal stock takes a beating after weekend reports of policy change

By the time the stock market closed on Monday, October 10, shares of PayPal were down a little more than 6% (while the broader NASDAQ had barely dipped at all) following the furor that erupted over the weekend stemming from reports of a PayPal account policy change.

The language spelling out that change — which PayPal walked back and said was posted “in error” — suggested that the financial services giant was giving itself the power to take $2,500 out of users’ accounts for instances of spreading “misinformation.” That led to an outcry on social media and, furthermore, waves of account cancellations. The admission of “error,” per a company spokesman, also may have had only a limited impact, as there remains widespread skepticism about whether what happened was, in fact, an error.

PayPal account policy changed posted “in error”

As an example: PayPal, one Twitter user sneered, “accidentally wrote a thoroughly worded notice about closing accounts/seizing funds from people for ‘misinformation’ then accidentally posted it.” Politicians, at least one former PayPal executive, PayPal co-founder Elon Musk, and an FCC commissioner also all weighed in on the news.

“PayPal mafia” was supposed to be an endearing reference to the company’s alum—not a business plan. https://t.co/rfaAn5Gbag

— Brendan Carr (@BrendanCarrFCC) October 8, 2022

One clarification is probably worth interjecting here, though, about the PayPal account news that got a bit lost in all of the reactions to it:

Individual users unsurprisingly felt outraged upon hearing this news, but such a policy likely wouldn’t have been directed at them. The company isn’t monitoring what individual users post elsewhere around the web — such a policy, instead, tends to be aimed at users such as news sites and nonprofit organizations that people financially support via PayPal. Those PayPal account holders are the ones that this policy could have impacted.

paypal app
In this photo illustration, a PayPal logo is seen displayed on a smartphone screen on a desk next to a MacBook. Image source: Nikolas Kokovlis/NurPhoto via Getty Images

The company, for its part, has been largely silent about this news cycle beyond the statement attributed to a spokesman. Its leadership has, however, talked in the past about using the company to accomplish functionally similar ends.

“We’ve barred hate groups, the Proud Boys on the far right and Antifa on the far left, from using our platform,” PayPal CEO Dan Schulman said as part of a World Economic Forum interview earlier this year. “The difficult part there is identifying what is hatred and what is freedom of speech. Nobody teaches you that.”

It also remains to be seen whether PayPal stock continues its slide — and to what extent any PayPal account exodus in the wake of this news might show up during the company’s next quarterly earnings report in the coming weeks. For the moment, angry hashtags continue to proliferate on Twitter along the lines of #PaypalGoWokeGoBroke, #PayPalCancelled, and #DeletePayPal.

How to Close Your PayPal Account

Once you have saved a copy of your transaction history, fixed any unresolved issues tied to your account, and collected the entirety of your PayPal balance, it is time to start the process of closing your PayPal account.

Even though closing your account is permanent, the full process actually takes just a few minutes. The process you’ll need to follow is slightly different for a personal account and a business account.

How to Close Your PayPal Personal Account

Here is how to close your PayPal account:

  1. Log in to your PayPal account on a laptop or computer
  2. Click on the gear icon at the top right of your screen (next to the Log Out option) to access the Settings menu
  3. If you’re not there by default, click the Account tab
  4. Click Close Your Account at the bottom of the page

How to Close Your PayPal Business Account:

If you have a business account, it is also possible to downgrade to a personal account, but you will have to contact customer service to do so. Use the following steps to close your downgrade your business account:

  1. Log in to your PayPal account on a web browser on a personal computer or laptop
  2. Click the Profile button at the top right of your screen (next to the Log Out option)
  3. Click Profile and Settings button
  4. Click on Account Settings
  5. Click the Close Account button (to the right of the Account Type line)